Sharing compliments, feedback or complaints

We do everything we can to help you the best we can and value your opinion. Do you have a compliment, feedback or a complaint? Let us know so we can improve our service. Your experiences help us ensure the quality of care.

You can submit your comments in writing via the form below. Once we receive the completed form, we will review your complaint and investigate what is possible, if any action is required.

In addition, you can also discuss the problem in person with your doctor. Often, such a conversation can be enlightening for both parties and gives the doctor and the practice a chance to learn from your feedback. When making an appointment, indicate that you want to discuss a complaint and that you need some extra time for this. Often the complaint is resolved in a satisfactory manner this way.

Is this not possible? Then you can contact a DOKh complaints officer.

DOKh's complaints officer

Are you still not satisfied despite previous steps? Then you can contact an independent complaints officer of DOKh, a nationally recognised complaints and disputes body. This official will receive your complaint and support you throughout the process. You can ask him or her questions, get advice and, if necessary, help with formulating your complaint in writing.

Once your complaint is clear, you and the officer will work together to find a solution. Often, the option chosen is a (telephone) mediation session. You can indicate whether you are open to this. The aim is always, through mediation between you and your GP, to resolve the complaint together.

Is it not possible to reach a solution despite the mediation talks? Then the officer will guide you to the next step: your complaint then becomes a dispute at DOKh.

The disputes committee comes up with a binding opinion

Despite mediation by your GP and the complaints officer, are you really unable to reach a solution? Then you can ask for a ruling on your complaint. This can be done, for example, to determine whether your complaint is justified, to ensure that the GP receives advice to prevent repetition, or to request compensation if you have suffered damage.

You can then submit your complaint as a dispute to the Geschillencommissie Huisartsenzorg. This independent committee consists of a chairman (lawyer), members on behalf of patients and members on behalf of GPs, and is assisted by an official secretary. The committee's verdict is binding, which means you cannot appeal to the ordinary courts about the same dispute afterwards.

Please note that you can only file a dispute if you have first tried to resolve the problem through the complaints officer.