Frequently asked questions

On weekdays, the practice is open from 08:00 to 17:00. Outside these hours, i.e. in the evening, at night and at the weekend, you can visit the GP out-of-hours service in Amstelland Hospital for emergencies. The GP post is only for medical situations that cannot wait until the next working day or after the weekend. Always contact us by telephone before visiting the GP out-of-hours surgery.

The time we schedule for you depends on your question. This can vary from 10 to 15 minutes. Therefore, the doctor's assistant will ask about the reason for your contact. This is to best estimate the nature and urgency of your complaints. If you think you need more time or are coming with several people, please inform the assistant when making an appointment. This way, sufficient time can be scheduled.

Our doctors' assistants are your first point of contact. They are trained in 'triage' and can assess with you what type of appointment or help you need at what time. In addition, the assistants have their own consulting hours where they perform various procedures, such as injections, smears, ear spraying and wart sticking. The doctor's assistant, like the other healthcare providers working for us, has a duty of confidentiality.

You can make an appointment with the assistant by contacting the practice.

If you have an appointment with your GP, practice assistant or another care provider within GP practice Thousandleaf and are unable to keep it, please cancel the appointment at least 24 hours in advance.

If you do not attend the agreed date and time, you will receive an invoice for this.

When you have medical examinations abroad, it is important to know that the results should often first be discussed with the doctor who requested the examination. This is usual, as this doctor has the full overview of your medical situation at the time and the reason for the examination. Of course, your GP can always be involved in follow-up care or further treatment once an opinion has been given by the requesting doctor, but the interpretation of the results and their discussion usually takes place with the doctor in the country where the examination took place.

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You have been told by your treating doctor that he/she will not issue a 'medical certificate'. In doing so, your doctor has acted under the rules set out by the KNMG, the professional organisation for doctors. A brief explanation of these rules:

The KNMG's position is that an attending physician should not issue statements about one's own patient, passing judgement on a patient's (medical) fitness or unfitness to do or not do certain things. Examples include: is someone able to work, drive a car, go to school, take good care of children, is a booked trip cancelled rightly, or is someone entitled to a parking permit or adapted housing?

Such certificates may only be issued by an independent doctor (i.e. not your own GP). Such a doctor can make his or her own assessment of your situation. If necessary, that doctor may also request additional information from your treating doctor(s), with your consent. For such an independent statement, there must be a request from the body seeking it with a clear question.

The two main reasons for this position are:
The KNMG believes it is important that the treating doctor can concentrate on your treatment and build a good relationship of trust with you. Your doctor should then not get into all kinds of conflicts of interest. To prevent this, there should be a sharp boundary between treatment and assessing whether you can qualify for certain facilities. In this way, nothing prevents you from giving your doctor all the information necessary for your treatment. In addition, your treating doctor is often unaware of the criteria used to allocate or not allocate certain facilities. As a result, it is often not possible to make a proper assessment. It is also in your interest that the doctor issuing the medical certificate is well aware of which points are and are not important in the assessment.